Effective from: [DD Month 2026] · Version 1.0

Terms of Service

These Terms of Service (“Terms”) are a contract between you and [LEGAL ENTITY NAME] (“Cour.pro UK”, “we”, “us”), a company registered in England & Wales (company no. [COMPANY NO.]), registered office [REGISTERED ADDRESS]. They govern your use of our website and adaptive learning platform (the “Service”). Please read them together with our Privacy Policy, Cookie Policy and Acceptable Use Policy.

1. Who can open an account

Accounts may only be opened by a parent or legal guardian who is at least 18 years old. By opening an account you confirm you hold parental responsibility for the child or children who will use the Service. The account holder is responsible for the child’s use of the Service, for keeping login details secure, and for supervising use as appropriate to the child’s age. Children do not register themselves.

2. The Service

Cour.pro UK provides an adaptive online learning platform for 11+ and GCSE exam preparation. The Service personalises practice by adjusting the difficulty of questions to a learner’s answers. We may add, change or remove features to improve the Service. Descriptions of the Service on our website are intended to give a fair picture of what is provided.

3. Subscriptions & the free trial

The Service is provided on a subscription basis. New account holders may be offered a 14-day free trial. Unless you cancel before the trial ends, the subscription will start automatically and the first payment will be taken at the end of the trial, at the price shown when you signed up. We will make the trial terms clear at sign-up. You can cancel during the trial at any time from your account.

4. Billing, prices & VAT

Subscription fees are charged in advance on a recurring basis (for example monthly or annually, as selected). Payments are taken by our payment provider; we do not store full card details. All prices shown are in pounds sterling and are inclusive of VAT where applicable. If we change our prices we will give you reasonable advance notice, and any change will apply from your next renewal. If a payment fails we may suspend access until it is resolved.

5. Cancellation & the 14-day cooling-off right

You can cancel your subscription at any time from your account; cancellation stops future renewals, and you will keep access until the end of the period you have paid for.

As a consumer buying at a distance, you also have a statutory 14-day cooling-off right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, starting from the day the contract is made. To use this right, tell us within 14 days (for example by emailing [DPO EMAIL] or our support contact) — you may use the model cancellation form but do not have to. If you ask us to begin supplying digital content during the 14-day period, you acknowledge that your right to cancel may be lost once supply has begun with your express consent; otherwise we will refund you in full within 14 days using the same payment method.

6. Your consumer rights (Consumer Rights Act 2015)

Nothing in these Terms affects your statutory rights. Under the Consumer Rights Act 2015, digital content we supply must be: as described; of satisfactory quality; and fit for any particular purpose you made known to us. If digital content is faulty, you may be entitled to a repair or replacement, or to a price reduction. If our digital content causes damage to your device or other digital content because we failed to use reasonable care and skill, you may be entitled to a remedy. For more information about your rights, contact your local Citizens Advice or visit the Citizens Advice website.

7. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which forms part of these Terms. In short: use the Service respectfully, lawfully and only for personal educational purposes, and keep your login secure.

8. Intellectual property

All content, software, question banks, branding and materials in the Service are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Service for the account holder’s family’s personal, non-commercial educational use. The content is licensed, not sold. You may not copy, resell, redistribute, scrape, or create derivative works from our content except as the law allows.

9. User and child-generated input

The Service may let a learner enter answers, notes or other input. The account holder is responsible for input submitted through their account. You grant us a licence to process that input solely to provide and improve the Service. We handle children’s data in line with our Privacy Policy and Children’s Privacy Notice, and we do not use it for advertising.

10. Availability & changes

We aim to keep the Service available and reliable, but we do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and we may suspend the Service where necessary for security or legal reasons. We may update these Terms from time to time; if we make significant changes we will give account holders reasonable notice, and continued use after the changes take effect means you accept them.

11. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for your statutory consumer rights. Subject to that, we are not liable for losses that are not reasonably foreseeable, or for loss arising from your failure to follow these Terms or our reasonable instructions. We provide the Service for personal, non-commercial use, and we are not liable for business losses.

12. Termination

You may close your account at any time. We may suspend or end your access if you seriously or repeatedly breach these Terms or our Acceptable Use Policy, or where we are required to by law. Where it is reasonable to do so, we will give you notice first. On termination, the licence to use the Service ends; provisions that by their nature should survive (such as intellectual property and liability) will continue to apply.

13. Governing law & jurisdiction

These Terms and any dispute arising from them are governed by the law of England & Wales, and you and we agree that the courts of England & Wales will have jurisdiction. If you live in another part of the UK, you may also be able to bring proceedings in your local courts. This does not affect mandatory consumer protections available to you under local law.

14. How to contact us

For any question about these Terms, your subscription or your account, contact us at [DPO EMAIL] or write to [REGISTERED ADDRESS].