Last updated: [DD Month 2026] · Version 1.0
Safeguarding & Reporting
Keeping children safe is at the heart of Cour.pro UK. This page explains how we protect children who use our Service, how to report a concern, and where to get help quickly. It works alongside our Children’s Privacy Notice and Acceptable Use Policy.
Tell a grown-up you trust — a parent, carer or teacher. You can also call Childline free on 0800 1111 at any time, or visit childline.org.uk. You are not in trouble, and people want to help you.
Contents
1. Our safeguarding approach
We treat the welfare of the child as our primary concern. Our approach is built on the principle from the ICO’s Children’s Code that the best interests of the child come first. In practice this means:
- A parent or guardian sets up and supervises every child account.
- We design the Service so children are not exposed to harmful content, strangers, or unsafe interactions.
- Our staff understand their responsibility to act on safeguarding concerns and to escalate them promptly to our safeguarding lead.
- We cooperate fully with the police, local authorities and relevant agencies where a child may be at risk.
2. Safety by design
The way we build the platform reduces safeguarding risk before it can arise:
- No open social features: children cannot message strangers, and there is no public profile or open chat where unknown adults could contact a child.
- No user-to-user content sharing that would let harmful material spread between children.
- High-privacy defaults and no precise location collection.
- No advertising and no profiling of children for marketing.
- Parental oversight tools so a parent can see activity and control the account.
- Where any free-text input exists, we apply appropriate filtering and moderation.
3. How to report a concern
If you are worried about the safety or wellbeing of a child in connection with our Service — or you have seen something on the platform that concerns you — please tell us straight away.
- Safeguarding email (monitored): [SAFEGUARDING EMAIL]
- By post: Safeguarding Lead, [REGISTERED ADDRESS]
Tell us what happened, who is involved if you know, and how we can contact you. We will take every report seriously, act promptly, and involve the appropriate authorities where needed. We aim to acknowledge reports within [e.g. one working day].
If you believe a child is in immediate danger, do not wait for us — call 999.
4. Urgent help & useful organisations
| Organisation | Who it helps | Contact |
|---|---|---|
| Childline | Children & young people | 0800 1111 · childline.org.uk |
| NSPCC Helpline | Adults worried about a child | 0808 800 5000 · nspcc.org.uk |
| CEOP (Child Exploitation & Online Protection) | Reporting online abuse/grooming | ceop.police.uk/safety-centre |
| Report Harmful Content | Reporting online content | reportharmfulcontent.com |
| Police (emergency) | Immediate danger | 999 |
| Police (non-emergency) | Non-urgent concerns | 101 |
5. Online Safety Act 2023
We are committed to the goals of the UK Online Safety Act 2023 and to keeping children safe online. As a child-facing service we keep our risks under review, design the Service to mitigate risks of harm to children in different age groups, and provide clear, accessible ways to report concerns. We will keep our safety measures up to date as Ofcom’s codes of practice and guidance develop.
6. Our safeguarding lead
Our designated Safeguarding Lead is responsible for safeguarding policy, training and handling concerns:
- Name / role: [SAFEGUARDING LEAD NAME / ROLE]
- Contact: [SAFEGUARDING EMAIL]
Our full safeguarding policy is available to schools and partners on request.